When Things Go Wrong, It's Better To Be at Home
By Suz Redfearn Special to The Washington Post Tuesday, July 8, 2008; HE01
Betty Meisel really wanted plastic surgery. She wanted her 30-year-old breast implants out and maybe a tummy tuck to fix the loose skin that resulted from having delivered five kids. But she knew it wouldn't be smart to tap into her and her husband's retirement accounts for the $20,000 it would cost. After all, they were in their mid-60s.
So Meisel tried to put thoughts of cosmetic surgery out of her mind -- until she happened to catch "60 Minutes" one night three years ago.
That evening, the show was highlighting the phenomenon of medical tourism, showing Americans traveling to such places as state-of-the-art Bumrungrad International Hospital in Bangkok, having surgery (cosmetic and otherwise) and recuperating for a few weeks in a gorgeous, exciting environment.
Not only that, these patients paid only a fraction of what they would have paid in the
Meisel, a former health insurance agent, signed up, letting the hospital pick a surgeon for her. In fall 2005, she and her husband were on a 20-hour flight to
Three weeks later, back home in
At the Thai doctor's suggestion, Meisel opted for a few more procedures while there: an eyelid tuck and a chin tuck. As a result, she was under anesthesia for 11 hours. She barely woke up in the first three days after surgery. When she did come to, she was plagued, suddenly, with panic attacks, claustrophobia and acid reflux. When her husband tried to get her help, the hospital nurses didn't understand what he was saying.
When Meisel got the bandages off at home, she saw that her surgeries ranged from badly done to completely botched.
"My eyes looked like a cross between a bloodhound and a Shar-Pei," Meisel says now, referring to dog breeds with copiously loose skin. "There were rolls of skin that stretched across my eyelids to my temples. I was so depressed. I didn't want to leave the house. I didn't want anyone to see me."
Meisel's breasts contained no tissue below the nipple, a result that was clearly visible through her clothes. Her stomach was lumpy. An odd piece of skin hung from her chin as if that surgery hadn't been completed.
And the $11,000 she spent on the treatments and the $5,000 she spent on travel was gone.
Meisel set out to find a surgeon to fix what had been done. But when she'd try to make an appointment, most doctors wouldn't see her. Others took one look at her surgery sites and left the room making derisive comments about people who go overseas for surgery, she recalls.
After an extensive search, Meisel found two surgeons to do the work. It took four corrective surgeries and $12,500 more out of her retirement. But she still doesn't feel like herself, and she's embarrassed.
"I just don't look right anymore," she says.
Meisel wrote the hospital in
"I regret that communication problems have meant [the hospital has] not been able to assist you with your concerns earlier and you have sought and obtained care from doctors close to your home," Peter K. Morley, Bumrungrad's international medical director, said in the e-mail in April. She received a check for $11,000 the same month.
By anecdotal accounts, most medical tourism procedures do not go awry. Many overseas hospitals catering to patients like Meisel are new, clean and often staffed by doctors and nurses trained in the United States or other developed countries.
Nevertheless, when things do go badly after an overseas operation, a patient may be left facing a host of challenges: lack of access to follow-up care at home; doctors who won't get involved in corrective procedures; extra money that must be spent to undo what has been done; and a complicated legal picture if they want to try to recoup costs.
"Aftercare is one of the most important issues and problems in medical tourism," said Jonathan Edelheit, president of the Medical Tourism Association, a two-year-old trade group funded by hospitals, individuals and educational institutions. It is trying to raise standards and increase transparency in the now wide-open and unregulated field.
Edelheit said that his organization is trying to educate
"Having them understand that these people can't afford the surgeries in the
"Without the necessary surveillance and research, it's impossible to judge a phenomenon like medical tourism," says John F.P. Bridges, an assistant professor in the department of health and policy management at Johns Hopkins School of Public Health. "How can one judge the quality of care by anecdote? One can't, and that's a real issue."